In that case, sender and recipient need to verify following details :

  • Confirm the recipient email address entered is correct. If an incorrect email address is entered, we will not be able to re-send the Gift Card details to the right recipient.

  • Confirm that the Gift Card is not in the recipient's Spam/Junk inbox. 

If still you have not get your gift card then create a ticket by clicking on + sign in Help Centre. Alternatively, you can e-mail us at