Cancellation and Refund

How do I cancel order? (before it has been shipped)
If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order directly through your "MY ACCOUNT" section...
Thu, 10 Sep, 2020 at 1:50 AM
How do I cancel an order? (after it has been shipped)
If you wish to cancel an order that has been shipped but has not yet been delivered then kindly do not accept the delivery of the order. Once we receive the...
Thu, 10 Sep, 2020 at 1:54 AM
What is the cancellation charges?
There are no separate cancellation charge levied by Glowzone Professional.  However, any reward points that you have used while placing the order will not ...
Thu, 10 Sep, 2020 at 2:03 AM
Will shipping charges be refunded if I cancel the order?
If the full order is cancelled, then the shipping charges will get refunded to you.  If part of an order is cancelled, then the shipping charges will not b...
Thu, 10 Sep, 2020 at 2:06 AM
When will I get my refund?
In case of cancellation before shipment, we process the refund within 48-72 business hours after receiving the cancellation request.   In case of cance...
Thu, 10 Sep, 2020 at 2:09 AM
What if I have used coupon code or Glowzone Gift Card and I have to cancel my order?
Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.  In case you used gift card amount, the same wou...
Thu, 10 Sep, 2020 at 2:26 AM
Cancellation and Refund Policy
Glowzone Professional Cancellation and Refund Policy   Refund will not be accepted under the following conditions:  If request is initiated after 7 ...
Thu, 10 Sep, 2020 at 3:32 AM
I have received damaged or wrong product, what should I do?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during ship...
Thu, 10 Sep, 2020 at 2:48 AM
How can I track my refund request?
You can easily track your refund request. Click on My Account > My Orders > Select Order > Request Refund. We will also update you about your refu...
Thu, 10 Sep, 2020 at 3:00 AM
Can I request refund for part of my order?
Yes, At Glowzone Professional we accept refund on item level and if you have ordered multiple items, you can initiate a refund for any individual item.   ...
Thu, 10 Sep, 2020 at 3:12 AM